"Matt got the Carrier unit up and running last Monday really fast I really do appreciate that.  At first, we were told that Richardson was not able to come out until Tuesday.  I had a bunch of people complaining about the office temperature, so I asked a competitor to come out and get our compressor running.  Well, the competitor did come out right away, but after 45 minutes working on it, he still hadn’t gotten it running. That’s when Matt showed up. I asked Matt, I thought that you couldn’t come out till tomorrow, He said he was able to break away.  I was happy to see him, and the competitor curiously was too. Like I said above, Matt had it running within five minutes. Thanks "